Como fazer um “Business Report”

Business Meeting Business reports provide important information for management that is timely and factual. English learners writing business reports  need to make sure that the language is precise and concise. The writing style used for business reports should present information without strong opinions, but rather as direct and accurately as possible. Linking language should be used to connect ideas and sections of the business report. This example business report presents the four essentials that every business report should include:

  • Terms of Reference
  • Procedure
  • Findings
  • Recommendations

Reports: Example Report

Terms of Reference

Margaret Anderson, Director of Personnel has requested this report on employee benefits satisfaction. The report was to be submitted to her by 28 June.

Procedure

A representative selection of 15% of all employees were interviewed in the period between April 1st and April 15th concerning:

  1. Overall satisfaction with our current benefits package
  2. Problems encountered when dealing with the personnel department
  3. Suggestions for the improvement of communication policies
  4. Problems encountered when dealing with our HMO

Findings

  1. Employees were generally satisfied with the current benefits package.
  2. Some problems were encountered when requesting vacation due to what is perceived as long approval waiting periods.
  3. Older employees repeatedly had problems with HMO prescription drugs procedures.
  4. Employees between the ages of 22 and 30 report few problems with HMO.
  5. Most employees complain about the lack of dental insurance in our benefits package.
  6. The most common suggestion for improvement was for the ability to process benefits requests online.

Conclusions

  1. Older employees, those over 50, are having serious problems with our HMO’s ability to provide prescription drugs.
  2. Our benefits request system needs to be revised as most complaints concerning in-house processing.
  3. Improvements need to take place in personnel department response time.
  4. Information technology improvements should be considered as employees become more technologically savvy.

Recommendations

  1. Meet with HMO representatives to discuss the serious nature of complaints concerning prescription drug benefits for older employees.
  2. Give priority to vacation request response time as employees need faster approval in order to be able to plan their vacations.
  3. Take no special actions for the benefits package of younger employees.
  4. Discuss the possibility of adding an online benefits requests system to our company Intranet.

Important Points to Remember

  • A report is divided into four areas:
    • Terms of Reference– This section gives background information on the reason for the report. It usually includes the person requesting the report.
    • Procedure– The procedure provides the exact steps taken and methods used for the report.
    • Findings– The findings point out discoveries made during the course of the report investigation.
    • Conclusions– The conclusions provide logical conclusions based on the findings.
    • Recommendations– The recommendations state actions that the writer of the report feels need to be taken based on the findings and conclusions.
    • Reports should be concise and factual. Opinions are given in the “conclusions” section. However, these opinions should be based on facts presented in the “findings”.
      • Use simple tenses (usually the present simple) to express facts.
      • Use the imperative form (Discuss the possibility …, Give priority …, etc.) in the “recommendations” section as these apply to the company as a whole.

More info check the link: http://esl.about.com/od/businessenglishwriting/a/bizdocs.htm?nl=1

Como ajudar seus filhos a não brigarem por causa de brinquedos

Brigas por disputar brinquedos é comum entre crianças, como ensiná-los e se comunicar e evitar brigas é muito importante.

Toy Fight

“Use your words.”

by: http://notjustcute.com/2014/01/13/nine-words-to-end-fights-over-toys/

It’s a popular phrase adults say when kids are acting out.  And kids do need to learn how to effectively communicate verbally in order to move away from communicating behaviorally.  But in order to use their words, they have to have the words.

We have to be intentional in teaching our children the social scripts they need to navigate the social tides of life.  By teaching kids a few simple phrases, they quickly recognize them as you coach them through regular opportunities for problem solving, and soon they feel comfortable enough with them to use them independently.

If I had to pick one phrase that I have seen make the most difference for kids in social situations, it would be these nine words:

“Can I have a turn when you’re done please?”

Sharing and turn taking are things we value as adults, but they are extremely vague concept for kids.  Most of the time, kids really only understand how they work when it comes to making sure they get their turns!  Through their developmental lens, many preschoolers adhere to the philosophy that “What’s your is mine and what’s mine is mine.”  This is why “He’s not sharing!” or “She took my toy!”  is such a frequent complaint at preschools and play dates.

Often, our response is to force sharing.  (Or at least the appearance of sharing!)  We set timers or pry something from their clenched little fists, in an effort to restore order.  But, this approach robs kids of critical problem solving practice and opportunities to develop their own social skills.  We may value peace and order as adults, but kids need a manageable amount of conflict and chaos to give them meaningful social skill practice.

Given their own tools and scripts as well as adequate opportunities to practice, kids will not only gain the skills they need to be socially competent, but they’ll also increase their confidence in their own ability to solve their own problems.  We communicate several key points that ease the process for both kids involved.

1.  I want a turn.  This empowers the child who is asking.  It helps the child to know it’s OK to communicate your needs and wants to others, and that you can and should do that clearly and politely.

2.  You get to finish.  The magic ingredient in this phrase is “when you’re done”.  It communicates to the child in possession of the object that no one is trying to take it away or force them to “share”.  It lets them feel a sense of control, which almost always has the result of softening the child’s white knuckled grip.

Without these three extra words, children only hear that they are losing something– that someone is taking something away from them.  With those three words, consideration is given to the child with the object.  Instead of losing an object, they are gaining an element of control.

I have watched time and again as two children have fought passionately over an object, then had an intervening adult introduce this nine word phrase.  More times than not the child who is in possession of the object is done within a matter of minutes (or even seconds!) — but only when they get to do it on their terms.

The fight wasn’t about who had the object as much as it was about who had the power.

What about when the child doesn’t hand it over so quickly?

Sometimes you can coach children through this phrase and simply follow up with, “So Ben, when you’re done, find Sky and make sure she gets the next turn, OK?” and that is that.  The two seamlessly make the switch-a-roo on their own moments later.

Sometimes you coach them through the dialogue and the child in possession says, “I’ll never be done!”

There are a few things you could do here, depending on the situation and the temperaments of the kids involved.  You can keep things light and simply say, “Well, there are so many fun things to do here, I doubt you’ll want to play with that  F O R E V E R!  So when you decide you’re done, just make sure you give it to Sky so that she can be next.”  For other kids you might need to say, “Well, I know some kids like to use timers to decide when their turns are over.  Do you two want to try that?  Ben, how much more time do you think you need?”  If the two agree on a reasonable number, great!  Help the children set a timer, and give it to one of them, so that they can be in charge.   If they don’t come up with a reasonable number (“14 hours!”), you may have to give a few suggestions and let them choose from those.